Discover the story behind AI transcription for doctors with Letters' co-founder Noah Joshua and how it’s changing the face of medical documentation.
The origin story: solving a problem close to home
For Noah Joshua, co-founder of Letters, the journey to founding Letters wasn’t just about creating another tech product - it was personal. “Around 12 months ago, we created a minimum viable product for my dad’s practice,” he explains. Noah’s father, Dr Paul Joshua, a developmental paediatrician, was overwhelmed by the time-consuming nature of medical documentation. Noah saw an opportunity to make a difference.
“We built basic AI transcription for doctors, combined with letter-writing capabilities. After six months we realised nothing else on the market matched the quality, efficiency or level of Australian-based security that we’d achieved. That’s when we knew it could help more than just one practice.”
From side project to powerful medical documentation software
What started as a tool to help Dr Joshua quickly evolved into something much bigger. “We realised we could have a broader impact and help more doctors by commercialising it,” says Noah. The result? Letters, a user-friendly platform designed to save doctors time, improve accuracy and streamline workflows.
Noah credits their rapid development to staying close to the real-world needs of medical professionals. “Our competitive advantage is understanding doctors’ pain points first-hand. We’re not just building software; we’re solving problems that doctors face every day.”
How Letters helps doctors
Letters is about one thing: giving doctors their time back. “Letters helps doctors by saving them time,” Noah explains. “It transcribes consultations, generates letters in minutes and reduces the need for doctors doing repetitive admin tasks.”
Doctors can dictate notes, upload files and even convert bullet points into polished letters. The system analyses various sources like consultation recordings, referrals, PDFs - and produces cohesive, professional documents.
Data security at the forefront
In healthcare, data security isn’t optional, it’s essential. Noah is clear on this point, stating “we comply fully with the Australian Privacy Act 1988. All data is processed and stored exclusively on Australian servers.”
Unlike some providers, Letters doesn’t send data offshore or use it to train AI models. “Audio files are transcribed in real time on secure servers then hard deleted after processing. We don’t keep your data and we don’t share it. That’s non-negotiable for us.”
Comprehensive letter and report writing
One standout feature is Letters’ ability to learn and adapt to each doctor’s style and tone of voice. Noah explains, “the output sounds like the doctor because it’s based on how they already write.” This tone of voice personalisation is one feature that makes Letters the best medical letter software on the market. “Users upload just three of their past letters and our system learns their tone, structure and language in minutes. It’s simple, quick and effective.”
The platform is clever and intuitive. Noah explains that “doctors can upload multiple sources like teacher questionnaires, patient histories or specialist reports and we generate letters that integrate all that information seamlessly.”
Cost-effective and value-driven
At $99 per month per user (with additional users at $85), Letters offers exceptional value. “Doctors save upwards of five hours a week each,” Noah notes. “That’s not just time saved. That’s better patient care, improved work-life balance and reduced burnout.”
Noah also highlights how Letters eliminates the need for costly transcription services and reduces reliance on inefficient practice management software. “It’s about efficiency, accuracy and affordability. We’re here to make doctors’ lives easier and their practices more commercial.”
A tool for the whole practice
While Letters was designed with doctors in mind, it’s also invaluable for practice managers and admin staff. “We have an assistant feature that works like ChatGPT, but it’s built for medical admin staff and hosted securely in Australia,” says Noah.
Read about how Grace, Practice Manager, has used Letters to revolutionise her role.
What’s next for Letters?
The future feels exciting. “We’re adding new features like practice-wide terminology management and enhanced admin dashboards,” Noah shares. These updates will give practices even more control, visibility and customisation options.
Why doctors should get on board
For Noah, the message is simple: “Letters helps doctors focus on their patients, not paperwork.”
Doctors using Letters report saving hours each week, reducing admin stress and improving patient care. “We’re not just another piece of medical documentation software. We’re here to help doctors reclaim their time and do what they do best. Care for patients.”