Dr Joshua's growing administrative burden

For Dr Paul Joshua, a specalist and practice owner, documentation was consuming too much of his time. With over 14 years of experience in paediatrics, he regularly consulted with children, families and referring doctors, each requiring detailed written communication. We sat down with Dr Joshua to hear about his experience with our software.

"A lot of my day is spent doing consultations, but also writing referral letters, NDIS reports and school documentation," explains Dr Joshua. "We conduct multidisciplinary assessments, which means complex report writing. We needed a solution that would make writing reports efficient and reliable."

Like many doctors, Dr Joshua had tested pre-AI voice recognition software, practice management software and even a remote medical scribe. None were effective enough, and some were prohibitively expensive.

Solving a live problem turned business idea

Little did Dr Joshua know the challenge he faced would lead to a solution that would change medical documentation for many doctors and practices.

Dr Joshua son, Noah Joshua, worked in AI and software development alongside his friend Saul Katz. Recognising an opportunity to assist his father, Noah and Saul developed what was the first iteration of Letters, then an unnamed AI transcription for doctors. Together, they developed, tested, updated based on feedback, tested some more and so on.

"Initially the tool was developed just for our practice needs," recalls Dr Joshua. "But Noah and Saul realised they had a competitive advantage. Their tool was more reliable, intuitive and cost-effective than existing alternatives."

What started as a simple solution for Noah’s father became Letters, now a powerful, customisable and sophisticated tool designed to revolutionise medical documentation for doctors across Australia.

You can read more about the origin of Letters from our founder’s perspective here.

Easy medical letter generation in your own voice in a few clicks

One of the standout features of Letters is its simplicity and ease of use.

"The program was specifically designed to be easy to use. Every step, from patient interaction to finalising a letter, is streamlined for maximum efficiency," says Dr Joshua. "It’s just a few clicks to create a letter, and it certainly saves time compared to our practice management software."

Dr Joshua uses Letters for recording key points during a consultation, which Letters quickly turns into a referral letter or letter of recommendation following the consultation. "The ability to have letters sound like me means doctors aren’t having to dictate line by line. Whether we use recorded consultations, bullet points or uploaded notes, Letters converts them into fully formatted letters."

The best medical letter software on the market

One of the key benefits Dr Joshua has experienced is the accuracy of our AI transcription. Previously, he spent significant time proofreading transcriptions and making amends to grammar, words and medical jargon to ensure his communications were correct.

"Before, I had to read through and check every sentence. With Letters, dictation is best-in-field, and I rarely find errors. The only things I generally need to double-check are obscure suburb names or unique spellings."

Doctors using Letters can upload dictations and automatically summarise, rephrase or expand them into well-structured letters. Dr Joshua prefers using bullet points during consultations, allowing our system to generate a complete and polished document from minimal input.

"I like to jot down key points, and Letters converts them into a full letter without me needing to write every word. We can also add documents, record consultations or integrate other sources, ensuring our letters are comprehensive."

Addressing common hesitations: security, accuracy and trust

For doctors hesitant about AI-driven documentation, Letters eliminates common concerns.

• Privacy and security: Data is stored exclusively on Australian servers, ensuring compliance with the Australian Privacy Act 1988. Unlike some alternative providers that outsource transcription overseas, Letters keeps everything local and secure.

• Your expertise only: "Letters does not generate new content or make clinical recommendations. It simply refines, formats and structures what the doctor has already provided." Dr Joshua explains

• Best-in-class accuracy : "Compared to human transcription services that required manual proofreading, Letters delivers near-perfect transcription accuracy, even with medical terminology."

Our conversation with Noah goes deeper into why Letters is different from other similar apps and how we securely host data in Australia.

Cost savings for your practice and better work life balance

Compared to alternative providers, Letters is cheaper. Dr Joshua practice has seen significant time savings, improved efficiency and better patient communication.

"Letters allows doctors to avoid taking work home because they can finish documentation within their consultation day. It also leads to higher patient satisfaction because reports and letters are delivered faster."

By eliminating costly transcription services where practices were previously paying 16 to 18 cents per line with multi-day turnaround times, Letters enables doctors to generate their own personalised letters instantly, saving both time and money.

"Our doctors appreciate that they can get a high-quality letter with minimal time and effort, rather than writing every word manually or waiting days for transcriptions," says Dr Joshua.

Why you should try Letters too

For doctors considering Letters, Dr Joshua has one clear message: "Just give it a go."

"The free trial means there’s nothing to lose. Once you try it, you’ll see the difference it makes."

Are you a doctor or practice owner looking to reduce admin time and improve your medical letters? Experience Letters by starting your free trial today.