The challenge: Finding a better way to document

As an orthopaedic surgeon specialising in foot and ankle surgery, Dr David Lunz juggles a busy schedule between operating theatres, outpatient clinics and on-call shifts at  Prince of Wales and St George Private. Managing medical documentation efficiently was becoming a challenge, especially when using different systems across his practices.

“I’d been using other transcription software, but it didn’t sound like me,” Dr Lunz explains. “It felt passive and robotic and it didn’t learn from my corrections.”

Why Dr Lunz switched to Letters

Dr Lunz was introduced to Letters. Curious to explore an alternative, he decided to give it a try.

“What stood out with Letters was the grammar and the fact that it sounded more like something I would dictate,” he says. Unlike previous tools, Letters allows users to upload their own letters to teach the system their unique tone and style. It learns each doctors tone of voice, style and language by uploading just three sources. 

Read more about this in the interview with Dr Joshua. 

“With Letters, I can give instructions like ‘capitalise MRI’ or ‘remove the date line,’ and it learns from that. The ability to teach it how I write is a big advantage.”

More personalised, comprehensive letters

Letters has helped Dr Lunz create more comprehensive medical letters that capture the nuances of his consultations.

“It picks up everything discussed in a consultation, which makes the letters more detailed. Overall, it helps ensure nothing important is missed,” he explains.

Letters really is intelligent AI, too. Dr Lunz explains that other tools wouldn’t learn his language or style, “Whereas with Letters I can give letters instruction, like do this, don't do this, use this word, don't use this word” and it will learn the instruction and generally apply it consistently. 

Read more on the AI within Letters, here, with founder Noah Joshua. 

Continuous improvement with a responsive team

While Dr Lunz acknowledges that AI transcription for doctors is still evolving, he appreciates how responsive the Letters team has been.

“They’re great. I’ve suggested changes, and sometimes within half an hour, those changes have been made. That level of responsiveness is impressive.”

Read about Grace’s experience with the Letters team, here, too. 

The future of medical documentation

Dr Lunz sees Letters as part of a broader shift in healthcare towards more intelligent medical documentation software.

“It’s a work in progress, but it’s where the future is heading. I wanted to get on board early and be part of that evolution,” he says.

Why you should try Letters too

When asked what he’d say to other doctors considering Letters, Dr Lunz keeps it simple:

“The AI is helpful. It saves time, produces more comprehensive letters and keeps improving as you use it.”

Ready to see how Letters can transform your letter, report writing and documentation? Try Letters free today.